About Your Privacy

Herbprime Co., Ltd, trading under the domain name herbprime.co.uk, is registered under the Data Protection Act. We are committed to protecting the information we collect from you, and we do not disclose our customer list to third parties.

Ordering Online

Ordering online using your credit card details is just as safe as ordering goods over the telephone. Herbprime has been issued with a GeoTrust Certificate and is authorized to display the GeoTrust Authentic Site Seal. Our site is secured by QuickSSL utilizing 128-bit SSL certificates, offering the highest level of encryption and security. This ensures that communications between your browser and our site’s web servers are private and secure.

Credit & Debit Card Security Assurance

At herbprime.co.uk, your credit or debit card safety is guaranteed. Since we began operating online in 2006, no customers have reported fraudulent use of their credit or debit cards due to purchases made with us. We encrypt all personal information, including card details, name, and address, to ensure your data is protected during transmission.

In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with their reporting rules and procedures.

About Cookies

A "cookie" is a file in your web browser that enables us to recognize your computer when you connect to our website. Cookies are widely used to collect information and ensure site functionality. At Herbprime, cookies help us autofill login fields with your email address, making it quicker for you to log in on future visits.

If you are using another person’s computer, your email address may not display in the login field. We recommend clearing cookies from your browser when using shared devices. This option is usually found under the Tools menu in your browser.

If cookies are disabled in your browser, you may experience technical issues with the site, such as losing products in your basket.

Prices & Currency

Prices on our website are quoted in Sterling Pounds. Payments will also be billed and charged in Sterling Pounds only.

VAT

All prices quoted on our website, printed catalogue, and essential guides are subject to the current UK Value-Added-Tax (VAT), unless otherwise specified. Zero-rated items like books and tea are VAT-exempt. For EC customers with a valid VAT registration number, VAT exemption can be requested. Once validated, VAT will be removed from your payment during order processing, though it will initially appear in your shopping cart.

Overseas Customers

Overseas customers are advised to check local import restrictions, taxes, and duties before purchasing. Herbprime is responsible for dispatching your order as instructed but reserves the right to refuse returns due to importation issues. Overseas customers will bear the forward and return delivery costs, as well as a restocking fee, as outlined in our Terms and Conditions.