Terms & Conditions

About your privacy

Herbprime Co., Ltd, trading under domain name of herbprime.co.uk is registered under the Data Protection Act. We are committed to protecting the information we collect from you and we do not disclose our list to third party.

Ordering online

Ordering online using your credit card details is just as safe as ordering goods over the telephone. Herbprime has been issued with a GeoTrust Certificate and has been authorized to display the GeoTrust Authentic Site Seal. Our Site is secured by QuickSSL that are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assure that communications between your browser and this site's web servers are private and secure. 

Credit & debit card security assurance

At herbprime.co.uk you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us since we operated online since 2006. 
We encrypt all our personal information (including card details, name and address). This means that your information is protected by an unique key or code as it travels over the internet. 
In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

About "cookies"

A 'cookie' is a file in your web browser that enables us to recognize your computer when you connect to our website. 
The cookies are widely used by Web sites as a means to collect information and to make certain parts of the site function properly. 
Like other retailers we use 'cookies' to allow us to fill in our login fields with your e-mail address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to herbprime.co.uk. 
If you are using another person's computer to login to our web site then it's possible that your e-mail address will not display in the login field. We also advise customers to clear 'cookies' stored by the web browser when using another person's machine. The option to do this is normally found within the Tools dropdown menu at the top of the browser window. 
If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.)

Prices & Currency

Prices in our web site are quoted in Sterling Pound.

Our website will only calculate based on Sterling Pound, payment will be billed and charged in Sterling Pound only.


All prices quoted in our website, printed catalogue and essential guides are subject to current UK Value-Added-Tax (VAT). Except item(s) which are zero-rated VAT or items which are being delivered to countries outside EC countries, VAT will also be charged on delivery to EC countries unless the purchasers can provide us with a valid VAT number or VAT certificate. Current UK VAT rate is 20% 
Books & Tea are zero-rated items.

If you are a VAT-registered business within the EC, you have to provide us your VAT registration number via email or by phone. Once your registration is validated, we will re-set your registration to enable you to purchase with VAT-exemption. However when placing your order online, our website will continue to add VAT into your shopping cart. When your order is processed by our office the VAT will then be removed from payment. It is important to qualify for VAT-exemption your order must have a delivery address inside the European communities and outside United Kingdom.

Oversea Customers

Oversea Customers are advised to check with their own local Government / Customs / Imports Dept for any importation restrictions, import tax and duty, prior to making a purchase with us. Herbprime is only responsible to ensure your order is despatched according to your instructions. Herbprime reserves the right to refuse to accept goods to be returned due to any importation issues. The oversea customers are reminded that they will have to bear both forward and return cost of delivery plus re-stocking fee as outline in our Terms and Conditions.