Delivery Arrangement
Customer Care
You can place an order through our website, via email, or by phone.
Ordering Online
- Browse products via categories or search bar
- Select items and click Add to Basket
- Review your basket and proceed to checkout
- Pay securely using debit or credit card
- Receive instant order confirmation
Ordering by Phone
+44 (0)161 877 2382 (Mon–Fri, 9:00–17:30)
Ordering by Email
Email orders@herbprime.com with product names and quantities.
| Delivery Zone | Rate |
|---|---|
| Next Day Delivery – UK Mainland under 1kg (Order by 2pm) | £5 inc. VAT |
| Next Day Delivery – UK Mainland 1–8kg (Order by 2pm) | £6 inc. VAT |
| Next Day Delivery – UK Mainland above 8kg (Order by 2pm) | £8 inc. VAT |
For Europe & Worldwide delivery, email orders@herbprime.com for a quote.
UK Mainland orders placed before 2pm (Mon–Fri) are shipped Next Working Day.
For updates: +44 (0)161 877 2382
We ship using DPD and Royal Mail.
Yes — we ship worldwide. Email orders@herbprime.com for rates.
You have 14 days to notify us and another 14 days to return the item.
Contact us ASAP: +44 (0)161 877 2382.
You will receive a tracking email after dispatch.
Yes — contact us to receive your clinic or association discount code.
Yes — email orders@herbprime.com or call us.
For bulk quantities or out-of-stock items, contact us to check availability.
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