Frequently Asked Questions

 

How do I place an order with Herbprime?

You can place an order through our website, via email, or by phone. Our team will ensure a seamless ordering process.

Ordering Online

1. Browse our product range using the search bar or product categories.
2. Click 'Add to Basket' for your chosen items.
3. Click the basket icon in the top right corner to review your items and proceed to checkout.
4. Enter your details and complete payment securely with your debit or credit card.
5. You'll receive an order number and confirmation email immediately.

 

Ordering by Phone

Call our friendly Customer Service team at +44 (0)161 877 2382 during office hours (Monday to Friday, 9:00 to 17:30).

 

Ordering by Email

Email orders@herbprime.com with your desired products and quantities, and we'll promptly process your order.

 

What are the delivery costs and options?

We provide tracked and insured delivery services for deliveries within Mainland UK:

Delivery Zone	Delivery Rate
Next Day Delivery (Mon-Fri) - UK Mainland under 1kg (Order by 2pm)	£5 inc. VAT
Next Day Delivery (Mon-Fri) - UK Mainland 1-8kg (Order by 2pm)	£6 inc. VAT
Next Day Delivery (Mon-Fri) - UK Mainland above 8kg (Order by 2pm)	£8 inc. VAT

For deliveries outside Mainland UK, including Europe and worldwide, email orders@herbprime.com for a quote.

 

When can I expect my order?

For UK Mainland orders placed before 2pm (Monday to Friday), we provide Next Working Day Delivery. Orders placed after 2pm will be dispatched the next business day.

For delivery updates or delays, contact us at +44 (0)161 877 2382 or email orders@herbprime.com.

 

Which courier do you use?

We partner with DPD and Royal Mail for reliable, secure delivery.

 

Can you ship outside the UK?

Yes! We ship worldwide. Email orders@herbprime.com for international shipping rates and delivery times.

 

Can I return or exchange an item?

We offer hassle-free returns. Notify us within 14 days of receipt, and you'll have an additional 14 days to return the item.

View our returns policy for complete details.

 

Can I amend or cancel my order?

Contact us promptly at +44 (0)161 877 2382 or email orders@herbprime.com for order changes or cancellations.

 

How can I track my order?

You'll receive an email with tracking details after dispatch and an estimated delivery window on delivery day.

 

Do you offer discounts for affiliated members?

Yes, we offer exclusive discounts through our professional organization partnerships. Contact us to receive your discount code.

 

Can I request a product catalogue?

Yes, please contact us via inbox or call us at +44 (0)161 877 2382, or email at orders@herbprime.com.

 

How can I get advice about products?

Find comprehensive product information, guides, and videos on our website. For specific questions, contact our team at orders@herbprime.com or +44 (0)161 877 2382.

 

Is the product I want in stock?

For quantities beyond current stock, contact us to discuss availability and restocking options.